At Heartrim, we aim to ensure complete satisfaction with your purchases. Our return policy is designed to be simple and convenient for our customers.
Return Period
- 20-Day Return Window: Items can be returned within 20 days of receipt.
How to Return
- Initiate a Return: Contact us at help@heartrim.com to start the return process.
- Condition of Returned Items: Items must be in new, unworn condition with original tags attached. Include your order number with the return.
- Shipping Returns: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Refunds
- Processing Refunds: Upon receipt and inspection of the returned item, we will process your refund.
- Refund Method: Refunds will be issued to the original payment method.
- Timeframe: Allow up to 10 business days for the refund to reflect in your account.
Exchanges
- We do not offer direct exchanges. For a different size or color, please return the original item and place a new order.
Non-Returnable Items
- Some items may be non-returnable, including final sale items and others specified on our website.
Questions?
- For any queries regarding our return policy, contact us at help@heartrim.com.